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Negotiation skills

Negotiation skills

in Leadership & Business Skills
(0 Ratings)
Created by NexaEdu

About this course

Course Overview

Whether you are asking for resources, negotiating with a customer, or dealing with conflict, being a skilled negotiator makes you more effective. In this active, participatory course, you will practice the skills of negotiation and receive feedback to help you improve your performance.
You will learn about the types of negotiation and different styles that you can use during negotiations. You will learn to determine your individual negotiation style and how to adapt to situations for more successful negotiations. You’ll also gain an understanding of competitive and collaborative negotiation and learn how to recognize each.

Target Audience

Anyone involved in negotiations with internal or external customers

Course Objectives

What You’ll Learn:

  • The negotiation process
  • How you react to conflict
  • Characteristics of key negotiation styles
  • How to successfully negotiate

Course Content

1. Introduction to Negotiation

  • What is negotiation?
  • Negotiation factors
  • BATNA
  • The Negotiation Process

2. Natural Tendencies in Negotiation

  • Competitive negotiations
  • Natural tendencies
  • Tactics used in negotiation

3. Competitive versus Collaborative Negotiation

  • Two styles of negotiation
  • Positions versus interests
  • Power behaviours
  • Finding common interests
  • Strategies to develop trust

4. Preparing to Negotiate

  • The Negotiation Planning Worksheet
  • Situational analysis
  • Developing your strategy

5. Conducting your Negotiation

  • The importance of listening
  • The art of dialogue
  • Asking effective questions

6. Action Planning and Next Steps

  • Your Negotiation Worksheet
  • Personal Learning Plan

Course Prerequisites

  • There are no pre-requisites for this course

Follow on Courses

  • Communicating for Clarity
  • Leading EDGE Selling
  • Building Strategic Partnerships

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$1,600
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Live class specifications

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Unlimited
Duration:
2 days

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