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Dealing with Different People

Dealing with Different People

in Leadership & Business Skills
(0 Ratings)
Created by NexaEdu

About this course

Course Overview

Today’s workplace is more diverse than ever before. Globalisation, the existence of multiple generations in the work force and changing business models and requirements are creating opportunities for teams and individuals to communicate and collaborate with different people from both within and outside of their organisations. The challenge is that dealing with different people can cause communication challenges, and even conflict.

The Dealing with Different People workshop is a 1-day program designed to help individuals understand the nature of diversity and provide them with ideas and tools to ensure that they can capitalise on the benefits of working with different people.

Target Audience

Anyone who is required to communicate and collaborate with people who have: (a) different communication styles, (b) different job responsibilities or (c) who come from different cultural backgrounds.

Course Objectives

  • The definition of diversity
  • Types of diversity
  • The benefits of diversity
  • Avoiding stereotypes and biases
  • Communicating with different people

Course Content

Understanding Diversity

  • What is diversity?
  • The benefits of diversity
  • Challenges of working with different people
  • Stereotypes and biases
  • Steps for succeeding in a diverse environment

    • Dealing with Different Personalities

  • Understanding your style
  • Recognising and adapting to the styles of others

    • The Internal Dimensions of Diversity- Age and Gender

  • Understanding the different generations
  • Gender differences

    • Organisation Dimensions of Diversity

  • Sources of organisational diversity
  • Dealing with differences

    • External Dimensions of Diversity

  • Other types of diversity
  • Valuing others

    • Wrap-Up and Action Planning

  • Creating You Diversity Plan
  • Final Questions
  • Workshop Evaluation

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    $2,200
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    Live class specifications

    Enrolled:
    Unlimited
    Duration:
    1 day

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